Privacy Policy Statement
Protecting your privacy and personal data is a priority for us at all times.
Introduction to Our Privacy Commitment
We are committed to safeguarding your information and handling data in accordance with Australian law. This policy explains how we collect, use, and protect your personal information as part of our consultation services.
By accessing or using our website, you consent to our privacy policy. This document provides details on what information we collect, how we use it, your rights, and the measures we take to ensure confidentiality.
How We Collect Data
Personal information is collected in various ways, including forms, communications, and analytics, strictly for legitimate consultation and administrative purposes.
Information You Provide Directly
- • Submitting details via consultation request forms online.
- • Contacting us via email, phone, or online enquiries.
- • Participating in surveys or providing feedback.
- • Correspondence during personal consultations.
- • Supplying documentation for verification as needed.
Automated Data Collection
- • Usage data collected through website analytics technology.
- • Device, browser, or operating system identification during visits.
- • Tracking website navigation to improve site performance.
- • Aggregated location data to understand our client base.
- • Recording technical issues or error reports during browsing.
Purpose of Processing Data
We use your information to facilitate analytical reviews, improve our service, comply with legal obligations, and communicate important updates related to your requests.
- • Arranging and delivering analytical consultation feedback.
- • Responding to queries and providing service-related support.
- • Complying with regulatory obligations under Australian law.
- • Improving service quality based on analytics feedback.
- • Communicating updates, terms, or policy changes.
- • Ensuring platform security and fraud prevention.
- • Maintaining client records for compliance purposes.
Our Pledge: We never sell your personal data to third parties. All information is handled responsibly, stored securely, and retained only as needed for legal and business purposes.
When We Share Data
Your information is shared only when necessary for service delivery, compliance, or legitimate operational reasons, always with full confidentiality.
Our Service Providers
We may share essential data with trusted service providers to support website operations, security, or communication, bound by strict confidentiality agreements.
Compliance with Law
Where required, personal data may be disclosed to fulfil legal requirements or respond to regulatory requests.
Aggregated Usage Statistics
We may publish or share anonymised statistics derived from visitor activity for reporting purposes.
Your Data Rights
Australian privacy law gives you rights to access, correct, or delete your personal data, subject to certain conditions and procedures.
- • You can request details of the information we hold about you.
- • Ask us to amend inaccurate or incomplete records we maintain.
- • Request deletion of data we hold, where legally possible.
- • You may receive a copy of your data in a portable format.
- • Object if you feel your data is being processed unfairly.
- • Request a restriction of use under certain circumstances.
To exercise your data rights, contact us via the channels provided below or through our contact form for prompt assistance.
How We Safeguard Data
We implement industry-standard technical and organisational measures to ensure your personal data remains protected.
Technical Protections in Place
- • Encryption during data transmission and storage as appropriate.
- • Use of secure, password-protected servers and systems.
- • Regular security software updates and vulnerability monitoring.
- • Access controls to limit data visibility to authorised staff only.
Organisational Security Practices
- • Training staff in data protection and privacy best practices.
- • Restricting data access to essential personnel only.
- • Audit processes for data handling compliance.
- • Internal reviews to monitor adherence to privacy protocol.
Our Data Retention Policy
We keep your data only as long as necessary to fulfil consultation or legal purposes, then archive or delete it securely.
- • Account records kept only while service is active.
- • Consultation notes retained for audit duration.
- • Contact history maintained for customer support.
- • Records kept as required by Australian law.
- • Your preferences recorded and honoured accordingly.
All data is regularly reviewed and securely deleted when no longer needed.
Data Transfers Outside Australia
If data is processed outside Australia, we use protective measures to ensure your privacy is maintained in line with Australian standards.
- • Data stored in secure, compliant environments.
- • Vendor contracts enforce privacy obligations.
- • Reasonable safeguards taken for any international processing.
- • Only reputable, trusted partners are used for global data services.
Cookies and Tracking Technology
We use cookies for website operation, improvement, and analytics, but do not use tracking for unrelated advertising purposes or sell browsing data.
Types of Cookies Used
- • Enable basic functions like site navigation securely.
- • Help us measure website performance and issues.
- • Retain language or session preferences as needed.
- • Support enhanced features and site usability.
You can manage or disable cookies in your browser settings at any time.
Changes to Privacy Policy
We may occasionally update this policy. Please review periodically for changes and your continued rights.
- • Change log published on this website.
- • Email notifications for registered account holders.
- • Clear date stamp for each update provided.
- • Additional public announcement if required.
Material changes will always be disclosed promptly.
How to Reach Us
For questions, concerns, or privacy requests, our team is available year-round via the following contact details.
quelarivon
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61-2-7371-2615
Email: content@quelarivon.com
Latest update: October 17, 2025
Effective date: October 17, 2025